Shipping & Delivery Policy
At Ademco Slide, we aim to make the delivery of your purchased products and rental equipment as simple, reliable and convenient as possible. This Shipping & Delivery Policy explains how we handle orders, deliveries, rental equipment transportation and collections.
1. Delivery Areas
Ademco Slide offers delivery services to selected areas. Delivery availability depends on the product, rental equipment, destination, accessibility and the type of vehicle required.
Before placing an order or rental booking, customers should confirm that delivery is available to their location.
For locations outside our standard delivery area, additional transportation charges may apply.
2. Purchased Products
Purchased products may include:
- Bounce houses
- Inflatable water slides
- Obstacle courses
- Inflatable games
- Foam machines
- Party equipment
- Commercial inflatables
- Accessories and related equipment
Delivery costs and estimated delivery timeframes will depend on the size and weight of the product, delivery location and transportation requirements.
Where applicable, delivery charges will be calculated and communicated before the order is confirmed.
3. Rental Equipment Delivery
For rental bookings, Ademco Slide will deliver the selected equipment to the agreed event location on the scheduled date.
Delivery and setup times may vary depending on the booking schedule, location, equipment requirements and other operational considerations.
Customers should ensure that someone is available at the delivery location when required and that the site is ready for the equipment.
4. Delivery and Setup
Where setup is included in your rental package, our team will position and install the equipment in a suitable location.
Customers are responsible for ensuring that:
- There is sufficient access to the property or event venue.
- The delivery area is clear of vehicles, furniture, debris and other obstacles.
- There is adequate space for the selected inflatable.
- Suitable access is available for our delivery vehicle and equipment.
- The ground and surrounding area are reasonably suitable for installation.
Additional charges may apply where unusual access, difficult terrain, stairs, long-distance carrying or other special requirements result in additional labour or transportation.
5. Delivery Delays
Although we make every reasonable effort to meet agreed delivery timeframes, delivery times may occasionally be affected by circumstances outside our control.
These may include:
- Traffic congestion
- Severe weather
- Road closures
- Vehicle breakdowns
- Unexpected delivery delays
- Incorrect or incomplete delivery information
- Access restrictions
- Other unforeseen circumstances
We will make reasonable efforts to communicate significant delays and keep customers informed.
6. Customer Address and Contact Information
Customers are responsible for providing accurate delivery information when placing an order or making a rental booking.
Please provide:
- Full delivery address
- Contact name
- Contact telephone number
- Event or venue details where applicable
- Any relevant access instructions
Ademco Slide is not responsible for delays or additional costs caused by incorrect, incomplete or misleading delivery information supplied by the customer.
7. Special Delivery Requirements
Some locations may require additional arrangements due to limited access, remote locations, restricted parking, difficult terrain, gated premises or other site conditions.
Customers should notify us in advance of any circumstances that may affect delivery or setup.
Additional delivery or labour charges may apply where special arrangements are required.
8. Rental Equipment Collection
At the end of the agreed rental period, Ademco Slide will arrange collection of rental equipment according to the agreed booking schedule.
Customers must ensure that the equipment is accessible and ready for collection.
The equipment should be reasonably clean and free from personal belongings, rubbish and other items before collection.
Failure to make equipment available for collection may result in additional charges.
9. Weather and Delivery
Outdoor inflatable rentals can be affected by adverse weather conditions.
If weather conditions make delivery, setup or operation unsafe, Ademco Slide may delay, reschedule or cancel the delivery or rental.
Where practical, we will contact the customer to discuss available options.
10. Inspection on Delivery
Customers should inspect purchased products and rental equipment upon delivery where reasonably possible.
If a purchased product appears damaged on arrival, customers should notify Ademco Slide as soon as possible and provide photographs or other relevant information.
For rental equipment, any obvious concerns should be brought to the attention of our delivery team before the equipment is used.
11. Delivery Charges
Delivery fees vary depending on:
- Delivery distance
- Product or equipment size
- Number of items
- Vehicle requirements
- Setup requirements
- Location accessibility
- Rental duration
- Special handling requirements
The applicable delivery charge will be communicated before the order or rental booking is finalised.
12. International Shipping
Unless specifically agreed in writing, Ademco Slide does not currently provide international shipping.
Customers requiring delivery outside our standard service area should contact us to discuss whether special transportation arrangements can be made.
13. Contact Us
If you have questions regarding delivery, shipping charges, rental setup, collection or delivery availability, please contact Ademco Slide before placing your order or booking.
Ademco Slide
Bounce Houses • Water Slides • Obstacle Courses • Inflatable Games • Foam Parties & More
We aim to make every delivery safe, convenient and hassle-free so you can focus on enjoying your event.